User assistance
Questions about usage, procedures and reporting observed issues.
NANOSOFT / SUPPORT
Support for Your Business Operations.
Support for implementation, preparation and everyday use of AtomERP. Explore the proposed steps and prepare the information for a useful conversation with Nanosoft.
THE PEOPLE BEHIND THE SOFTWARE
Published Support Information
For software support, prepare your company name, product and a brief problem description. Do not send passwords.
Monday–Friday, 09:00–17:00
This page describes Nanosoft's corporate technical support service. Its scope and terms are agreed separately.
AFTER GO-LIVEHelp comes
Help comes
in different forms.
The agreed scope should clearly state what each service includes and how to request it.
Maintenance and upgrades
Maintenance, versions and planned changes under the agreed package.
Additional services
Additional training, product expansion and custom development agreed separately.
WHEN REPORTING AN ISSUEA clear description
A clear description
helps investigation.
Prepare the product, document and steps that led to the issue. Use the agreed support channel.
Use the published email or telephone numbers above. Priorities, response terms and the reporting procedure are agreed separately; published office hours are not a response-time guarantee.
USEFUL INFORMATIONWhat should
What should
a support request contain?
- The product and procedure you were using.
- What you expected and what happened.
- The steps that reproduce the issue.
- A document reference or screenshot with personal data hidden.
This page does not submit service requests.
PROPOSED PROCESSImplementation starts
Implementation starts
with understanding your business.
Select a step to explore the topics and outcomes we need to agree.
01 / Analysis
We start with your operations.
We review business processes, teams and priorities. The aim is to define the required scope before setup.
Proposed project phaseAn initial picture of your needs
- Industries and main processes
- Participants and responsible people
- Implementation priorities
Example topics to agree in the project plan.
These steps form a proposed framework. Specific commitments, outcomes and timelines are defined in the project plan and proposal.
PREPARING FOR THE FIRST CONVERSATIONA few clear details.
A few clear details.
A better starting picture.
Use the local checklist as a reminder. Selections are only for your review.
DATA AND TRAININGSoftware, data
Software, data
and people need to align.
Let us define
what will be migrated.
Master data, opening balances and historical data are considered separately. Sources, formats and required checks are defined.
Let us work with
your real scenarios.
Training is organized around roles and processes. Format, participants and required materials are agreed in the specific plan.
A CLEAR SCOPE OF COLLABORATIONWhat do we define
What do we define
before we begin?
| Area | What needs to be agreed |
|---|---|
| Implementation | Products, responsible people, phases and timelines. |
| Data migration | Sources, formats, volume, checks and responsibilities. |
| Training | Topics, participants, format and duration. |
| Support | Channels, working hours, priorities and response terms. |
| Maintenance | Included services, upgrades and package terms. |
| Additional work | New requests, estimates, prices and approval procedures. |
Before we begin.
How long does AtomERP implementation take?
Timing depends on products, process count, data preparation and required connections. A specific plan follows analysis.
Can data be migrated from the current software?
Migration is reviewed against available exports, formats, quality and required history. A complete migration cannot be confirmed without prior checks.
What training is included?
Topics, participant numbers, delivery method and training duration must be agreed in the specific proposal.
When and how is support available?
Contact Nanosoft using the published email or telephone numbers. Office hours are Monday–Friday, 09:00–17:00. Support scope, priorities and response terms are agreed separately; no SLA or on-call service is promised here.
Are upgrades and custom changes included?
Maintenance, upgrades, additional training and custom development are separate topics for commercial agreement.
Does the checklist send a request to Nanosoft?
No. It is a local preparation checklist. It neither sends nor saves data and is not a readiness assessment.
Let’s discuss your next step.
Contact Nanosoft using the contact form. Choose “Technical support” and send a brief description of your question.