AtomERP is the software platform; Nanosoft’s services are the professional work surrounding its introduction and use. Together, we review processes, data and user needs to define an appropriate scope for preparation, configuration, training and support.
Consider what your team needs to start using the software and apply it to everyday tasks. The services listed are not automatically included in every project; activities and responsibilities are agreed separately.
We review documents, roles and priorities before configuring AtomERP. This defines the preparation needed, responsibilities and agreed steps for introducing the software.
Training connects users’ tasks with the relevant procedures in AtomERP. Topics and examples are selected around the team’s roles and processes.
When the existing configuration does not meet a specific requirement, the need and possible customization scope are reviewed first. Assessment and approval come before the agreed work.
Migration begins with a review of data sources, formats and quality. Master data, opening balances and history are considered separately; what can be transferred and under which conditions is determined within the project.
Reviewing the connections you need with business systems and sales channels.
Assistance with questions about software use and reporting observed issues. Maintenance, upgrades and additional services have separately agreed scope and terms.
We identify the tasks, documents and information teams need as a basis for defining priorities and scope.
We review the settings, data sources and checks to prepare, with clearly defined responsibilities.
We align implementation steps and training with user roles and the agreed plan.
We review questions arising in everyday use and determine whether assistance, maintenance or separately agreed customization is needed.
This is a typical proposed workflow, not a contractual commitment. Specific stages, deliverables, responsibilities and timelines are agreed for each project.
Describe the procedure you want to support and the limitation you face. Discuss with Nanosoft what can be addressed through configuration and what needs assessment as a separate customization.
Contact usB2B, online store and other business connections are reviewed for the specific project. Access, exchange direction and synchronization depend on available interfaces.
More informationAccess to connected processes through a cloud environment.
Support is a Nanosoft service, distinct from AtomERP’s functional modules. When a question or issue arises, a clear description of the procedure helps explain the case. The scope of assistance, maintenance and upgrades is agreed separately.
For software support, prepare your company name, product and a brief problem description. Do not send passwords.
Monday–Friday, 09:00–17:00
Prepare a short description of your processes, data and team responsibilities. Discuss with Nanosoft the software scope you need and the services to agree for its introduction.